OBJECTIVE:
Primary duties include processing monetary transactions, cross selling bank products and managing the funds of an assigned station. Duties also include delivery of quality customer service by greeting and responding to customers promptly and courteously and executing competent security procedures by being observant and informed about potential security risks
ESSENTIAL FUNCTIONS:
- Accurately process deposits, withdrawals, and payments
- Verify endorsements, receive proper identification, and ensure validity
- Cross sell bank products and services
- Account research on the bank system, place holds on accounts, transfer funds on-line and process miscellaneous items
- Balance cash drawer daily, accurately and efficiently
- Understand bank products and respond appropriately to customer inquiries regarding products: refer to New Accounts Representative as appropriate
- Understand Retail Banking policies and procedures for position and ensure compliance
- Provide superior customer service by exhibiting a friendly and professional demeanor at all times; answer telephone in a professional manner
- Accept assignments as required to maintain adequate staffing levels throughout the branch system
- Other duties as assigned
REQUIREMENTS/QUALIFICATIONS
Education and Experience:
· High school diploma or GED required
· Cash handling or sales experience preferred
· Prior customer service experience
Skills and Competencies:
· Proven customer service ability
· Strong math aptitude
· Strong basic computer sills
· Good communication skills
· Ability to perform job functions accurately and with attention to detail
· Ability to multi-task and remain organized
· Ability to maintain confidential customer and bank information in a responsible and secure manner
WORKING CONDITIONS:
Traditional retail office environment
PHYSICAL DEMANDS:
Interstate Bank, promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees. Please contact Human Resources with questions regarding the physical demands of this job.