OBJECTIVE:
Primary duties include processing monetary transactions,
cross selling bank products and managing the funds of an assigned station. Duties also include delivery of quality
customer service by greeting and responding to customers promptly and
courteously and executing competent security procedures by being observant and
informed about potential security risks
ESSENTIAL FUNCTIONS:
- Accurately
process deposits, withdrawals, and payments
- Verify
endorsements, receive proper identification, and ensure validity
- Cross
sell bank products and services
- Account
research on the bank system, place holds on accounts, transfer funds
on-line and process miscellaneous items
- Balance
cash drawer daily, accurately and efficiently
- Understand
bank products and respond appropriately to customer inquiries regarding
products: refer to New Accounts Representative as appropriate
- Understand
Retail Banking policies and procedures for position and ensure compliance
- Provide
superior customer service by exhibiting a friendly and professional
demeanor at all times; answer telephone in a professional manner
- Accept
assignments as required to maintain adequate staffing levels throughout
the branch system
- Other
duties as assigned
REQUIREMENTS/QUALIFICATIONS
Education and Experience:
·
High school diploma or GED required
·
Cash handling or sales experience preferred
·
Prior customer service experience
Skills and Competencies:
·
Proven customer service ability
·
Strong math aptitude
·
Strong basic computer sills
·
Good communication skills
·
Ability to perform job functions accurately and
with attention to detail
·
Ability to multi-task and remain organized
·
Ability to maintain confidential customer and
bank information in a responsible and secure manner
WORKING CONDITIONS:
Traditional retail office environment
PHYSICAL DEMANDS:
Interstate Bank, promotes an equal opportunity
workplace, which includes reasonable accommodations of otherwise qualified
disabled applicants and employees.
Please contact Human Resources with questions regarding the physical
demands of this job.