Open Job Postings - Interstate Bank

OBJECTIVE:

Primary duties include opening new accounts, maintaining existing accounts, cross selling bank products and services and providing quality customer service to further customer relations

ESSENTIAL FUNCTIONS:

• Meet and greet customers
• Opening and closing accounts
• Renewing certificate accounts
• Assists customers with issues regarding financial products and transactions, including debit card disputes, online banking, IRA’s, checking account issues
• Performs a variety of financial transactions involving cash and negotiable instruments
• Answers customers questions regarding bank services provided
• Performs a variety of account maintenance in person and by telephone
• Cross sells services and performs related receptionist and secretary functions as required
• Performs account research on bank system, places holds on accounts and transfers funds online
• Assist in answering the telephone and transferring calls to the appropriate personnel
• Safe deposit box services
• Operate a teller station as required
• Other duties as assigned

REQUIREMENTS/QUALIFICATIONS

Education and Experience:

• High school diploma or equivalent required
• Associate degree preferred
• 1-2 years of retail sales, money handling and/or customer service experience required
• 2 years banking experience preferred

Skills and Competencies:

• Excellent PC skills including word processing, spreadsheet, presentation, internet, and internal software
• Strong verbal, negotiation and presentation skills in order to achieve sales objectives in a professional manner

WORKING CONDITIONS:

Traditional retail office environment

PHYSICAL DEMANDS:

Interstate Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.  Please contact Human Resources with questions regarding the physical demands of this job

OBJECTIVE:

Primary duties include processing monetary transactions, cross selling bank products and managing the funds of an assigned station.  Duties also include delivery of quality customer service by greeting and responding to customers promptly and courteously and executing competent security procedures by being observant and informed about potential security risks

ESSENTIAL FUNCTIONS:

• Accurately process deposits, withdrawals, and payments
• Verify endorsements, receive proper identification, and ensure validity
• Cross sell bank products and services
• Account research on the bank system, place holds on accounts, transfer funds on-line and process miscellaneous items
• Balance cash drawer daily, accurately and efficiently
• Understand bank products and respond appropriately to customer inquiries regarding products: refer to customer service representative as appropriate
• Understand Retail Banking policies and procedures for position and ensure compliance
• Provide superior customer service by exhibiting a friendly and professional demeanor at all times; answer telephone in a professional manner
• Accept assignments as required to maintain adequate staffing levels throughout the branch system
• Other duties as assigned

REQUIREMENTS/QUALIFICATIONS

Education and Experience:

• High school diploma or GED required
• Cash handling or sales experience preferred
• Prior customer service experience

Skills and Competencies:

• Proven customer service ability
• Strong math aptitude
• Strong basic computer sills
• Good communication skills
• Ability to perform job functions accurately and with attention to detail
• Ability to multi-task and remain organized
• Ability to maintain confidential customer and bank information in a responsible and secure manner

WORKING CONDITIONS:

Traditional retail office environment

PHYSICAL DEMANDS:

Interstate Bank promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and employees.  Please contact Human Resources with questions regarding the physical demands of this job.